“Unpacking the Insights from Apple’s RSRs on Mac Patch Management”

Apple‘s Security Updates for macOS and the Challenges of Patch Management

Introduction

Apple‘s recent release of macOS Ventura 13.4 came with a list of security fixes, including two WebKit vulnerabilities that could lead to leaks of sensitive information and remote code execution. While Apple acknowledged that they were “aware of a report that this issue may have been actively exploited,” the WebKit issues had already been patched in Apple‘s first Rapid Security Response (RSR) update on May 1. The introduction of RSRs is a positive development because they decouple urgent security patches from bulky OS updates that are released less frequently and take longer to install. However, many IT teams have struggled with patch management for Macs due to difficulties with ensuring user participation in update installation.

Challenges with Apple Patch Management Tools

IT teams have two primary options for installing updates and upgrades across their Mac fleets, both of which have limitations. One option is to remotely install updates through mobile device management (MDM), which often results in data-loss events and is usually not a popular option for users. The second option is to use tools like Nudge, which pester users to install patches by sending them automated reminders that take over the user’s screen. Both options only work on supervised devices, and organizations have no way of enforcing patching on BYOD Macs or contractor’s devices.

Changing User Habits for Effective Patch Management

The challenge with patch management is that many IT teams dismiss the potential of end-users to be security allies rather than liabilities. However, changing user behavior around patch management is critical to ensuring effective patch installation. Education and proportional consequences for users who don’t comply are necessary to accompany automated tools that reduce the friction of updates and provide visibility even into unmanaged devices. Some users don’t understand that promptly installing updates is one of the most impactful security measures they can take, and that updates must be installed promptly to avoid potential security threats.

Editorial: Apple Should Work with IT Teams to Address the Patch Management Challenge

Apple‘s recent security updates for macOS have highlighted the challenges that IT teams face regarding patch management for Macs. Although the introduction of RSRs is a positive development, the challenges of ensuring user participation in update installation persist. Apple should work with IT teams to address these challenges and make patch management more effective for Mac users.

Advice: Prioritize Education and Proportional Consequences for Noncompliance

IT teams should prioritize education and proportional consequences for users who do not comply with patch management procedures to make updates more effective for Mac users. Tools like Nudge and MDM can’t work effectively without user participation, so organizations need to emphasize the importance of prompt installation of security updates.